Customer Support and Success, AI-native.
Every ticket answered with the whole customer in view, every churn signal seen in time.
Support sees the ticket. It does not see that the invoice is disputed, that the renewal is ninety days out, that the shipment is late, or that the customer's usage fell off a cliff last month. On shared rails the agent answering has the whole customer in front of them, and success hears the churn signal while there is still time to act.
Training and deployment, scoped to your company. Custom build, custom price, one conversation to start.
The popular systems support runs on, and many more, on the rails.
Each one stays the system of record for what it owns; the rails read it everywhere and write to it only through its own controls. These are the ones this market runs on most; anything with a data model connects the same way, and we have connected a long tail beyond this list.
ZendeskTicketing and help center
IntercomConversational support and messaging
ServiceNowCustomer service management in the enterprise
FreshdeskSupport for the mid-market
Salesforce Service CloudService on the Salesforce platform
GainsightCustomer success and health
ChurnZeroCustomer success for subscription businesses
Help ScoutShared inbox support
FrontShared inbox for customer teams
AircallPhone support
What support can do when every system speaks.
The use cases that matter here need data from other functions, and every answer arrives with its sources attached, so the decision that follows is made on the data. Each card names where its data comes from; each of those is a page on this map.
The ticket answered with everything known
The reply drafted from the order, the invoice, the shipment, the contract and the last five conversations, in the brand's voice, with the policy applied, for a person to send.
Churn seen ninety days early
Usage, ticket sentiment, invoice disputes and renewal dates into one health score, with the play assigned to success and the account owner told.
The question that fixes the product
Every ticket tagged and clustered; the top ten reasons customers write in, each week, handed to product and to the help center co-worker that writes the article.
Support that knows what shipped
Order and shipment status read live, so 'where is my order' is answered before it is asked and never escalated.
The co-workers we put on the rails.
Each one is a specialized AI co-worker for support, working from the shared brain with the right context and permissions. You own them; they run on your accounts; each ships with a completion test in your own operational language.
- A reply co-worker
Drafts every answer from the whole customer record, policy applied, for a person to send or auto-sends under a threshold.
- A health co-worker
Scores every account weekly from usage, tickets, disputes and dates, and assigns the play.
- A knowledge co-worker
Turns the week's tickets into help articles and product findings.
- A status co-worker
Answers the operational questions from the systems that know.
The belts, inside support.
The same dojo path, run inside your team and sized to the room. The people are ready the day the co-workers are, and the standard stays after we leave.
- White Belt, every agent
Review a drafted reply in seconds, know what the co-worker may send alone, escalate what it should not touch.
- Ninja, team leads and success managers
Run, tune and extend the reply and health co-workers on your own help desk and success platform.
- Sensei, one in support
Own the policy rules, the auto-send thresholds and the tone.
The path itself: the front door, the foundation, Become a Ninja.
The hard questions, answered before we start.
Auto-send and tone
Replies are drafted for a person until a category earns auto-send on a measured error rate. Tone rules live in the brain.
Customer data across systems
The customer record is assembled on the client's accounts; nothing is copied into a third party.
Refunds and credits
Proposed by the co-worker with the policy cited; issued by a person, or auto-issued under a limit the CFO sets.
Agent workload and morale
The co-worker takes the repetitive half; the team keeps the judgment. Training makes that explicit.
Support is one function of one system.
Most connected to Sales and RevOps, Operations and Supply Chain and Finance. Start with one function or take the whole system; the rails are the same either way.
- FinanceSAP · Oracle NetSuite · Microsoft Dynamics 365
- Sales and RevOpsSalesforce · HubSpot · Microsoft Dynamics 365
- MarketingHubSpot · Adobe Marketo · Mailchimp
- Customer Support and SuccessZendesk · Intercom · ServiceNow
- Operations and Supply ChainSAP S/4HANA · Oracle SCM · Microsoft Dynamics 365
- PeopleWorkday · ADP · BambooHR
- IT and SecurityOkta · Microsoft Entra ID · ServiceNow
- Legal and ComplianceDocuSign · Ironclad · Vanta
Support, trained and deployed in your company.
Every enterprise build is custom, so pricing comes from the conversation. It starts with the free Readiness Score: two hours with your leadership team, a one-page score, and the three findings that matter most for support.